Wrong rent amount

If a rent amount does not appear to be correct or is inconsistent, first check the balance deferral option. To do so, go to the tenancy you’re interested in and check the Other Settings tab. If you have an Automatic Balance Deferral in place, the site automatically adds unpaid or overpaid amounts and changes current rent due. You can easily spot inconsistencies in the tenant balance detail. The document is available under Tenants section, on the right. Check the tenant balance details and identify the errors. Go to Finance > Record a payment (from the Action menu on the right Read more

Deferral of payment using the tenant’s balance

Manual Deferral Once the rent is generated in the Finance section, you can Record the payments as they take place. To do this, click on the action Record a payment. You can defer and use the available balance (total or partial) for the current payment, or the next payment. This option is only available if the Tenant has underpaid or overpaid his rent for the period. 63£ until 23/11/2020 Without payment deferral Defer balance to the next rent Apply balance to the current rent Negative Balance amount is added to the Rent. Positive Balance amount is removed from the Rent. Read more