FAQ
Is it really free?
Yes. The free Rentila account is limited to 1 property, 2 tenancy agreements and 2 tenants. If you manage more than one property, you will need to move to a paid plan.
What is the minimum commitment?
There is no minimum commitment. You can cancel your subscription at any time.
Is Rentila compliant with local legal requirements?
Yes. Rentila follows local property and rental regulations in each country where we operate. We update our templates and features regularly to keep up with changes in the law.
Do I need to install any software?
No, no installation is required. Rentila is entirely online. You can reach your account from any computer, tablet or mobile with an internet connection.
Is Rentila available on mobile?
Yes. Rentila works in your mobile browser, and we have a dedicated app for tenants. Landlords can manage their account from their mobile too, wherever they are.
Can my tenants use the service?
Yes, tenants have an account of their own. Rentila was built to make things easier between landlords and tenants: keeping track of rent and payments, receipts, tasks, reminders and so on.
Can I manage several properties and portfolios?
Yes. Rentila is designed for small landlords and larger portfolios alike. You can manage several properties, buildings, tenancy agreements and tenants inside a single account. Beyond one property, a paid plan is required.
Can I manage properties held through different entities?
Yes. Rentila lets you manage properties owned by different entities — a limited company, a partnership, joint ownership or your own name — inside a single account. Each property can be attached to its own owner, which makes management, bookkeeping and exports per entity much simpler. Beyond one property, a paid plan is required.
Which languages is Rentila available in?
Rentila is available in several languages, including English, French, German, Spanish, Italian, Dutch, Finnish, Polish, Bulgarian and Portuguese. You can change the interface language at any time.
Where is the data hosted?
Our servers are in France. Hosting in Europe strengthens the security of your data, which is subject to strict personal data protection rules.
What about the security of my data?
Please see our Terms and Conditions and Privacy Policy pages to find out more about how your personal data is protected. We comply with the GDPR and other applicable regulations.
Are there back-ups?
Yes. We have replication systems in place so that your data is backed up continuously. That gives you uninterrupted access to your information whatever happens.
Can I export my data?
Yes, you can export your data at any time. Most lists, financial records and documents can be downloaded as PDF, Excel or CSV, so you can keep your own copy.
Can I invite my accountant or my property manager?
Yes, you can give access to third parties such as an accountant or a property manager, by creating extra user accounts or by sharing documents securely.
Does Rentila offer support?
Yes, our support team is here to help. You can contact us through the online help centre, or by sending us a message from your account. We answer as quickly as we can.
Do you offer training or tutorials?
Yes. We provide detailed help articles, video tutorials and step-by-step guidance, so you can get going quickly and make the most of what Rentila does.
What happens if I stop using Rentila?
If you decide to stop using Rentila, you can export all your data first. Your account can be closed at any time, and your personal data is handled in line with our privacy policy.
