Terms and Conditions

Update on: 04/08/2026

The Rentila Software is published by Rentila ltd
Registration number: BG 203572574
Address: 119 Oboriste, Sofia, 1505, Bulgaria

The web Software is hosted by OVH
Registered office: 2 rue Kellermann – 59100 Roubaix – France
RCS Roubaix – Tourcoing 424 761 419 00045
VAT No.: FR 22 424 761 419

The Rentila web Software (available at the following URL: ) is published by Rentila ltd, a company incorporated under Bulgarian law, with its registered office at 119 Oboriste, Sofia, 1505, Bulgaria, registered with the Commercial Register of Sofia, Bulgaria, under number 13028629.

Any connection to the Rentila Software and any use of the services it offers is subject to these Terms of Use (hereinafter the "Terms").

1. Overview of the Software

The Rentila software (hereinafter the "Software") is an online property management platform. The Software provides online services (hereinafter the "Services" or "Service") that facilitate property management, account tracking and communication between the various stakeholders in the rental sector.

For the purposes of these Terms:

  • Landlords refer to users who are property owners or managers using the Services to manage their rentals.
  • Tenants refer to users occupying a rented property who may access the Services made available to them by a Landlord.
  • Users refer, collectively or individually, to any person using the Software, including Landlords and Tenants.

Rentila's Services are open to any natural or legal person.
Registrations are limited to one User account (hereinafter the "Account") per person. The User must have provided all required registration data, including accurate contact details and a valid email address.

Registration is made for an unlimited duration, without prejudice to the right of either party to terminate unilaterally, at any time, without notice or justification, the present contractual relationship.

Rentila is authorised to use all necessary measures to prevent or detect any unlawful or fraudulent use of its Software, or of the Services and items offered therein. Rentila also reserves the right to fully and permanently exclude and/or ban, without compensation, the Account of any person who fails to fully comply with these Terms.

Although Rentila takes great care in the administration of the Software, Rentila cannot guarantee the accuracy, precision or completeness of the information, Services or items offered by the Software.

Nevertheless, Rentila undertakes to use its best efforts to verify the quality, security and accuracy of the information and data available on the Software, as well as to ensure its proper functioning, but the Software shall not be held liable for any inaccuracy of such information.

2. Accessibility

The Software is in principle accessible 24 hours a day, 7 days a week, except for scheduled or unscheduled interruptions for maintenance purposes or in the event of force majeure. Rentila ensures an average annual accessibility of its Software of 99%.

Periods during which the servers are not accessible via the Internet due to technical or other problems beyond Rentila's control (force majeure, network connection issues, problems related to third-party software and equipment, acts of third parties, etc.), as well as periods during which routine maintenance is carried out, are not taken into account. Rentila may restrict access to the services if the security of operations or the integrity of the network so requires.

Being subject to an obligation of means, Rentila shall not be held liable for any damage, of whatever nature, resulting from the unavailability of the Software.

3. Registration and Account access

To benefit from the Software's features, the User must create an account ("Account") using the online registration form provided for this purpose. The User remains free at all times to amend the Personal Data provided on this occasion, but undertakes to ensure that such data is complete and accurate.

During registration, the User must in particular:

  • Provide a valid email address (Username). The use of so-called "disposable" or temporary email addresses is prohibited.
  • Choose a confidential password. The User remains solely responsible for the safekeeping and use of their username and password.

Upon validation of the form, the User receives an email inviting them to click on a link to confirm their registration. Access to the Account is then made by entering the username and the associated password.

After registration, use of the Software is valid for an indefinite period.
In the event of Account inactivity for a period exceeding six (6) months, the Account will be automatically deactivated. Rentila will send an email informing the User of this deactivation. After one (1) year of inactivity, the Account will be deleted. Rentila will send a reminder email at least 30 days before the permanent deletion, inviting the User to log in again if they wish to keep their Account. Once the Account is deleted, the User will no longer be able to access the Services or any content they may have stored therein.

Rentila reserves the right, at its reasonable discretion, to temporarily suspend access to your Account:

  • during scheduled service interruptions for upgrades and maintenance;
  • during any unavailability due to circumstances beyond our reasonable control (natural disasters, governmental acts, technical failures, etc.);
  • if we suspect or detect malicious use of the Software.

4. Security of communications

Rentila undertakes to take all necessary technical and legal measures to secure communications, prevent the misappropriation of data, particularly personal data (see Article 5 – "Data Security and Retention" of the Privacy Policy), and comply with applicable regulations. (This commitment constitutes an obligation of means and not of result.)

5. Liability

Connecting to the Software implies the User's knowledge and acceptance of the characteristics and limitations of the Internet, including: technical performance, response times, risks of interruption, lack of protection of certain data, potential contamination by computer viruses, etc.

The User uses Rentila and the Software at their own risk. They are solely responsible for the content and management of their Account. Rentila shall under no circumstances be held liable for any actions, omissions or decisions made by the User. Rentila assumes no responsibility for the management or accuracy of the information entered by the User.

Consequently, Rentila shall under no circumstances be held liable for, without this list being exhaustive:

  • the transmission and/or reception of any data and/or information over the Internet;
  • the management and content of the User's Account;
  • any malfunction of the Internet network preventing the proper operation and/or functioning of the Software;
  • the failure of any receiving equipment or communication lines;
  • the loss of any data;
  • the operation of any software;
  • the consequences of any computer virus or bug, anomaly, technical failure;
  • any damage caused to a User's computer;
  • any technical, hardware or software failure of any kind;
  • the accuracy, relevance or completeness of content generated by the artificial intelligence features integrated into the Software (see Article 7.2);
  • operations initiated by a third-party service or tool to which the User has granted access to its Account via the API, the MCP server or any other means of automated access (see Article 7.4);
  • the consequences of unauthorised access to the User's Account resulting from the User's negligence with regard to security, including failure to use two-factor authentication (2FA), the use of a weak, shared or compromised password, or failure to respond to security notifications sent by Rentila.

5.1. Limitation of liability

To the extent permitted by applicable law, Rentila's total liability, whatever the cause, is limited to the total amount actually paid by the User to Rentila in respect of their subscription during the twelve (12) months preceding the event giving rise to the claim. For Users with a Free account, Rentila's liability is limited to fifty (50) euros.

This limitation does not apply in the event of wilful misconduct or gross negligence on the part of Rentila, nor in cases where applicable law prohibits such a limitation.

Rentila reserves the right to interrupt or suspend one or more features offered on the Software at any time and without notice. In such cases, Rentila shall not be held liable.

Rentila may provide access to third-party websites or third-party loyalty or marketing programmes (see Article 7 – "Links from Rentila"). Rentila shall not be held liable for the activities of such third parties.

Rentila does not provide any legal services to its Users. Document templates (tenancy agreements, property inventories, etc.) are merely simplified standard documents and do not replace consultation with a legal professional. Users remain solely responsible for adapting these templates to their own circumstances and for their validity. Rentila shall under no circumstances be held liable for the management of any dispute arising from the use of these templates.

6. User obligations

Rentila makes its Services available to Users via a web browser or a mobile application. The necessary software (operating systems, browsers, plug-ins) is not provided by Rentila.

The Software is optimised for recent browser versions. The User is responsible for protecting their system against viruses.

The User undertakes to maintain the confidentiality of their access credentials (username, password). Any connection made using these credentials shall be deemed to have been made by the User themselves. The User shall immediately inform Rentila of any unauthorised use of their Account.

6.0.1 Account security

Rentila provides the User with security tools and mechanisms designed to protect access to their Account, including:

  • Two-factor authentication (2FA), which the User is strongly encouraged to enable from their Account settings.
  • Automatic detection of suspicious logins (unusual location, repeated attempts, etc.).
  • Email notification in the event of changes to sensitive Account information (email address, password, banking details, etc.).

The User is solely responsible for securing access to their Account. In this regard, the User undertakes to:

  • Choose a strong and unique password not used on other services.
  • Enable the two-factor authentication (2FA) provided by Rentila.
  • Never share their login credentials with any third party.
  • Immediately report to Rentila any suspicious activity or unauthorised access to their Account by writing to contact@rentila.com.
  • Review and act upon security notifications sent by Rentila by email.

In the event of the User's failure to comply with their security obligations (including failure to use two-factor authentication, the use of a weak or shared password, or failure to respond to a security notification), Rentila shall not be held liable for the consequences of unauthorised access to the Account, including the loss, disclosure or alteration of data stored therein. This exclusion also applies with respect to third parties (Tenants, prospective tenants) whose personal data may have been affected as a result of the User's negligence.

Rentila reserves the right to impose minimum security requirements (password complexity, mandatory 2FA activation for certain Account categories) and to temporarily suspend access to an Account if suspicious activity is detected, in order to protect the User and the data stored therein.

In the event of failure to comply with their obligations, the User's access to their Account may be suspended or deactivated, without prejudice to any other rights of Rentila.

The User indemnifies Rentila Ltd. against any claim or demand based on a breach of these Terms.

6.1 Harmful conduct and damage to reputation

The User undertakes to behave respectfully towards Rentila Ltd., its representatives, its Services and its user community. In particular, the User shall refrain from any act or statement likely to damage the image, reputation or interests of Rentila, whether:

  • on the Software itself,
  • on third-party platforms (social media, online review sites, forums, etc.),
  • or by any other means of public or private communication.

Any abusive, defamatory, false, insulting, harassing or hate-inciting conduct may give rise to civil and/or criminal proceedings.

Rentila reserves the right to report any unlawful or abusive content to the relevant platforms, to request its removal, and to assert its rights in court.

6.2 Right to restrict or refuse access to the Services

Rentila reserves the right, at its sole discretion, to suspend, restrict or terminate, temporarily or permanently, a User's access to the Software and to all or part of the Services, without compensation or notice, in particular in the event of:

  • non-compliance with these Terms,
  • unlawful, fraudulent or abusive use of the Software,
  • damage to the image, reputation or interests of Rentila,
  • inappropriate, threatening, insulting or otherwise improper conduct towards Rentila, its representatives or other Users.

This measure may be taken independently of any legal action that Rentila may bring against the User concerned.

Furthermore, any dispute initiated abusively by the User, or that has resulted in additional costs borne by Rentila (bank charges, litigation or management fees), may justify the immediate and permanent termination of the User's Account, without compensation or possibility of reactivation.

7. Links from Rentila and partner services

The Services may contain hyperlinks to other websites and integrated partner services that are not owned or controlled by Rentila.

Rentila has no control over the content, quality, availability or personal data protection policies of these third-party websites, and disclaims all liability in this regard.

The User acknowledges and accepts that Rentila is not responsible for the availability of these external websites or resources, nor for the advertising, products or other elements appearing on these websites or accessible from them.

7.1 Integrated third-party services

Rentila offers its Users access to certain third-party services integrated directly into the Software (banking aggregation, payment initiation, financial analysis, accounting services, identity verification, document collection, electronic document signing, postal mail delivery), or by other equivalent providers.

These services are accessible via a redirect or a secure interface (API or Webview) and their use requires prior acceptance of the terms of use of the relevant provider, including those of the partner service available on its official website.

By using these services, the User:

  • acknowledges that Rentila acts solely as a technical intermediary,
  • accepts that the processing of data carried out in the context of these services is subject to the privacy and security policy of the third-party provider,
  • acknowledges that Rentila is not responsible for the content, quality, availability, results or any errors arising from these third-party services,
  • accepts that Rentila does not access the User's banking credentials entered via the provider's interface,
  • accepts that the User is solely responsible for the validity and lawfulness of operations carried out via these services.

The User may revoke at any time any connections or consents granted via these services in the provider's interface, in accordance with applicable regulations (including the GDPR and PSD2). Rentila recommends that the User carefully read the provider's data processing terms and policies before any use.

Rentila does not guarantee the legal validity or regulatory compliance of operations carried out via these services. The User remains solely responsible for ensuring that operations carried out are lawful, correctly configured and suitable for their legal or tax situation.

7.2 Artificial intelligence features

Certain features of the Software integrate artificial intelligence services provided by third-party providers (including OpenAI, Google Gemini, Anthropic and Mistral AI), accessible via their application programming interfaces (APIs). These features may include, but are not limited to: the generation of and assistance with drafting rental documents, the summarisation and analysis of information relating to rental management, and assistance with communication between Landlords and Tenants. Features using artificial intelligence are clearly identified in the Software's interface.

The User acknowledges and accepts that:

  • Content generated by artificial intelligence features is provided as assistance and suggestions only. It does not constitute legal advice or professional counsel, and does not replace human verification.
  • Rentila does not guarantee the accuracy, relevance, completeness or suitability of content generated by artificial intelligence. The User is solely responsible for verifying, validating and using such content, particularly with respect to their Tenants.
  • Generated results do not constitute automated decision-making within the meaning of Article 22 of the GDPR. Landlords remain solely responsible for decisions made with respect to their Tenants.
  • The use of artificial intelligence features is optional. The User may choose not to use them, without this affecting their access to the other Services of the Software.

The arrangements for the processing of personal data by artificial intelligence providers are described in the Privacy Policy (Article 11).

7.3 Cookie policy

While browsing the Software or via these third-party services, cookies or similar technologies may be stored. Rentila invites the User to consult its Privacy Policy or Cookie Policy for more information on the nature and purposes of these cookies, as well as on the arrangements for consent or refusal.

7.4 API, MCP server and automated access to the Account

7.4.1 Description and conditions of access. Rentila may make available to the User an application programming interface (API), an MCP server (Model Context Protocol) or any other automated access mechanism enabling third-party applications or services, including tools developed by the User itself, to connect to its Account and carry out consultation, creation, modification or deletion operations on its behalf. Access is granted by means of access keys (API keys) or OAuth-type delegated authorisation, which are personal and non-transferable and attached to the User's Account. Access is reserved to Users holding a valid paid subscription; termination, expiry or suspension of the subscription automatically terminates such access.

7.4.2 Responsibility of the User. The User is solely responsible for the access it grants, for its scope and duration, for the confidentiality and safekeeping of its access keys and authorisation tokens, and for the operations carried out by means of such access, including where they are executed automatically or by an artificial intelligence system. Any operation performed using a valid access key or token is deemed to have been performed by the User itself. The User may view and revoke its keys and authorisations at any time from the interface of the Software, and undertakes to do so without delay in the event of suspected compromise or when it ceases to use the third-party service concerned.

7.4.3 No control over authorised third-party services. Rentila remains responsible for the operation of the API and MCP server which it operates, on the terms and within the limits set out in Article 5. Rentila exercises no control, however, over the third-party services or tools to which the User has granted access, nor over the processing, instructions, decisions or operations they execute. Rentila may not be held liable for any deletion, modification, disclosure or loss of data, nor for any other consequence resulting from operations initiated by such third-party services or tools, including where they rely on artificial intelligence technologies.

The User acknowledges that certain operations accessible via the API or the MCP server, in particular deletions and bulk operations, are executed immediately, without further confirmation, and may be irreversible. It is for the User to verify such operations before their execution where the third-party service so permits.

7.4.4 Protection of personal data. The authorisation given by the User to a third-party service to access its Account constitutes a disclosure of personal data for which the User is solely responsible as Data Controller within the meaning of Article 15. The third-party service so authorised acts as a processor of the User and not as a sub-processor of Rentila within the meaning of Article A.4.4 of Annex A; Articles A.4.4 and A.6 do not apply to it. It is for the User to satisfy itself that it has a legal basis for such disclosure, to enter into a contract with the third-party service concerned complying with Article 28 GDPR, and to verify the conditions of any transfer of data outside the European Union. The User shall indemnify Rentila against any claim by its Tenants, rental applicants or any third party arising from the disclosure of data to a third-party service it has authorised.

7.4.5 Conditions of use. The User shall not use the API or the MCP server to circumvent the technical or functional limitations of the Software, to access data other than that of its own Account, to resell, sublicense or make access available to unauthorised third parties, to extract data on a mass scale for purposes unrelated to its own rental management, or to develop a competing service. Rentila may set and amend quotas, rate limits and technical restrictions. The API and the MCP server are liable to evolve: Rentila may modify, deprecate or remove features, informing the User within a reasonable period where the change is substantial. Rentila warrants neither backward compatibility nor any particular level of availability of these interfaces.

Rentila logs calls made via the API and the MCP server for security, evidentiary and diagnostic purposes, on the terms set out in the Privacy Policy.

7.4.6 Limitation, suspension and revocation. Rentila reserves the right to limit, suspend or revoke access to the API, the MCP server or any other means of automated access, in the event of abusive or non-compliant use, of risk to the security or integrity of the Service, of breach of these Terms, or in order to preserve the stability of the Software.

7.4.7 Data restoration. Rentila performs daily backups retained for a maximum period of twelve (12) months, on the terms described in Article A.4.3 of Annex A. In the event of deletion or alteration of data attributable to the User or to a third-party service it has authorised, Rentila may, where technically possible and within the limit of that retention period, offer a restoration service. That service is optional, carries no obligation of result and is provided against a quotation accepted in advance by the User. No charge is payable where the loss or alteration of data is attributable to Rentila.

The exclusions of liability set out in this Article 7.4 apply within the limits permitted by the applicable law and without prejudice to Article 23.1.

8. Rentila competitions

Rentila may organise free educational competitions (hereinafter the "Competition") on its Software. Participation is free of charge and carries no purchase obligation: it does not require any paid plan and is open to any User holding an active Account who is a natural person of legal age under the law of their country of residence and acting in a personal capacity. The countries eligible for participation are specified in the Competition rules. Employees and officers of Rentila and of any partner (hereinafter the "Partner"), as well as members of their households, are excluded.

To take part, the User must log in to the Software and answer the multiple-choice question(s) asked as part of the Competition, under the conditions and within the time limits set out in the rules. The answer is definitively recorded upon submission: only one attempt is permitted per person and per Account. The questions relate to rental management topics; they serve an educational purpose and constitute neither legal advice nor professional advice.

The winner or winners are designated at the end of the Competition by random draw from among those participants only who answered all the questions correctly, the correct answer being the one stated in the rules. If no participant has answered correctly, the prize is not awarded. Each winner is notified by email at the address associated with their Account; it is the User's responsibility to keep that address up to date. Failing a reply within ten (10) calendar days from the sending of that email, the winner is deemed to have waived the prize, which may be awarded to a new winner designated under the same conditions or remain unawarded, without the defaulting winner being entitled to any compensation. Rentila reserves the right to verify the winner's eligibility before delivery of the prize.

The nature and value of the prize are specified in the rules. The prize is personal, non-transferable, non-exchangeable and may not give rise to any cash equivalent or to any substitution at the winner's request. Should the prize be unavailable, in particular where it is supplied by a Partner, Rentila reserves the right to replace it with a prize of equivalent value. Any taxes, duties and formalities applicable to the prize in the winner's country of residence remain the winner's responsibility.

Personal data collected in connection with the Competition is processed solely for the purposes of organising the Competition, designating the winner or winners, verifying their eligibility and delivering their prize. It is neither sold nor disclosed to third parties, with the exception of the data strictly necessary for delivery of the prize, transmitted where applicable to the Partner concerned. Data relating to non-winning participants is retained for three (3) months from the end of the Competition; data relating to the award of the prize is retained for five (5) years for evidentiary purposes. The winner's name is not published without their prior agreement. The arrangements for exercising data subjects' rights are set out in the Privacy Policy.

The Competition rules are available free of charge on the Software throughout the duration of the Competition. Participation entails full and unreserved acceptance of the rules and of these Terms. In the event of non-compliance with the rules, in particular fraud, multiple entries or the use of several Accounts, the entry is cancelled and the prize is not awarded, without prejudice to Rentila's other rights. In the event of any conflict, the Competition rules prevail over this article as regards the Competition, without being able to derogate from mandatory consumer protection provisions.

Rentila may shorten, extend, amend, postpone or cancel a Competition for legitimate cause or in the event of force majeure within the meaning of Article 17. Any amendment is published on the Software. To the extent permitted by applicable law, Rentila shall incur no liability on that account, without prejudice to prizes already validly awarded.

9. Subscription

Each User joining Rentila subscribes by default to a Free account. The User also benefits from an unlimited usage period during the first 15 days (evaluation period). At the end of this period, the User must:

  • Subscribe to one of the paid plans (Silver, Gold, etc.);
  • Or reduce their data to remain within the limits of the Free account.

The Free account is limited to 1 property, 2 tenants, 2 tenancies and 4 property inventories. Beyond this, the User must choose a paid plan. Prices and conditions are set out on the Pricing page. Rentila reserves the right to modify its prices at any time, informing the User before renewal.

Paid plans are subscribed for a monthly or annual period, automatically renewable. The User will be informed by email at least fourteen (14) days before each renewal date, reminding them of the due date, the amount to be charged and the cancellation arrangements. The User may cancel at any time from their Account (section "My account > Subscription") or by email to contact@rentila.com, with effect at the end of the current period, without penalty. In the event of cancellation, the Account will be closed at the end of the term and the associated data will be deleted or archived in accordance with the Privacy Policy.

9.1 Right of withdrawal

In accordance with Directive 2011/83/EU on consumer rights, as transposed into applicable national legislation, if the User is a consumer, they have a period of 14 days from the date of subscription to exercise their right of withdrawal, without having to give any reason. To exercise this right, the User may send an email to contact@rentila.com. However, in accordance with applicable legislation, the right of withdrawal can no longer be exercised once the User has begun to fully use the Services, with their express agreement and acknowledgement of the loss of the right of withdrawal.

Subscription payments are made online via Stripe, PayPal, GoCardless or Apple Pay (processed via Stripe).

10. Referral programme

The referral programme is a recruitment scheme based on recommendation, limited to Users of Rentila (hereinafter the "Referrer").

To refer someone, you need only:

  • Use the referral form available in the "My account > Referral" section;
  • Or share the unique referral link.

The Referred User (hereinafter the "Referred User") must create an Account via this link, must not already be registered on Rentila, and must subscribe to a paid plan. Rentila reserves the right to verify the compliance of referrals and to suspend or cancel bonuses in the event of fraud or abuse.

Each Referrer may receive a fixed bonus per Referred User, in accordance with the conditions stated on the Software. The minimum payout threshold for bonuses is €50 (fifty euros). Payment is made by bank transfer, based on the details provided by the Referrer.

11. Rentila's liability as host

Rentila is not legally subject to any general obligation to monitor the content transmitted or stored via the Software. In accordance with applicable regulations, Rentila acts as host of the content published by the User.

In this capacity, Rentila is only obliged to:

  • Combat certain unlawful content. Any User may report unlawful content by sending a notification to contact@rentila.com, including a precise description of the content in question, its location on the Software, the reasons why it should be removed, as well as the identity and contact details of the notifier. Rentila undertakes to examine any notification without undue delay and to remove or make inaccessible any manifestly unlawful content.
  • Retain connection data, covered by professional secrecy and processed in accordance with the legal provisions on Personal Data (/privacy);
  • Remove or block any manifestly unlawful content once Rentila has been made effectively aware of it.

12. Acceptance of the Terms of Use

The User's use of the Services constitutes full and unreserved acceptance of these Terms. Any User who does not wish to accept these Terms must refrain from accessing the Software and using the Services.

The User may not use the Services or accept the Terms if they have not reached the required legal age or if the laws of their country of residence or of the country from which they use the Services prohibit it.

13. Amendment of the Terms of Use

Rentila reserves the right to amend these Terms at any time, in particular to adapt them to legal, technical or functional developments in the Software. Users will be informed of such amendments by any means (notification on the Software, email, etc.).

If the User does not accept the new Terms, they must inform Rentila and cease using the Services. Such refusal shall result in the immediate closure of the Account without compensation. Failing this, any continued use of the Software shall constitute acceptance of the amended Terms.

14. Privacy and personal data protection

In accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR), any person who connects to the Software and completes the registration form has the right to object, access, rectify, erase and port their personal data.

The arrangements for exercising these rights are described in the Privacy Policy. Rentila undertakes to process personal data in accordance with the principles set out by the GDPR and applicable national legislation.

For any questions regarding the protection of your personal data, you may contact our Data Protection Officer (DPO), whose contact details are available in the Privacy Policy or by writing to contact@rentila.com.

15. Responsibility for the processing of personal data

15.1 Landlord's responsibility (Data Controller)

The Landlord is the data controller for the personal data they collect and process via the Software with respect to their Tenants or prospective tenants. The Landlord undertakes to comply with applicable regulations, in particular to inform data subjects and to ensure a lawful basis for each processing operation.

15.2 Rentila (Data Processor)

Rentila acts as a data processor within the meaning of Article 28 of the GDPR. Rentila only processes data for the purpose of providing the Services, on the instructions of the Landlord, and takes appropriate technical and organisational measures to ensure the security and confidentiality of the data.

15.3 Specific cases where Rentila is the Data Controller

Rentila may be the Data Controller for certain data that it collects and processes independently (e.g. improvement of the Services, technical logs). In such cases, Rentila undertakes to inform the relevant Users in accordance with the GDPR.

15.4 Landlord's obligations

The Landlord must inform their Tenants of the collection and processing of their data, respond to requests for the exercise of rights, and comply with the GDPR.

15.5 Data Processing Agreement

These Terms, together with the Privacy Policy, constitute a data processing agreement between Rentila (data processor) and the Landlord (data controller), in accordance with Article 28 of the GDPR. The full terms of this data processing agreement are set out in Annex A – Data Processing Agreement (DPA) of these Terms, the provisions of which form an integral part of these Terms.

By accepting these Terms, the Landlord also accepts the terms of Annex A. For any specific request relating to the data processing agreement, Rentila may be contacted at contact@rentila.com.

16. Intellectual property

Rentila Ltd. is the exclusive owner of all intellectual property rights relating to the Software (structure, content, logos, trademarks, etc.) or has duly acquired the rights to exploit them, without limitation.

Any reproduction, representation or exploitation, even partial, of all or part of the elements of the Software without the prior written authorisation of Rentila Ltd. is strictly prohibited and may constitute infringement.

A private, non-exclusive and non-collective right of use is granted to the User upon accessing the Software, excluding any use for profit. Any non-compliant use engages the User's liability.

17. Force majeure

Neither party shall be held liable for the non-performance or delay in the performance of any of its obligations in the event of a force majeure event.

The following are considered force majeure events, without this list being exhaustive: natural disasters (floods, earthquakes, storms), epidemics or pandemics, wars or armed conflicts, acts of terrorism, governmental or regulatory decisions preventing the performance of obligations, widespread electricity or telecommunications outages, cyberattacks of exceptional scale, general strikes, and any other unforeseeable, irresistible event beyond the parties' control within the meaning of applicable law.

In the event of force majeure, the performance of the affected party's obligations shall be suspended for the duration of the event. If the force majeure event continues beyond three (3) months, either party may terminate these Terms by written notice to the other party, without compensation on either side.

18. No waiver

Rentila's failure to enforce any breach by the User of any of their obligations shall not be construed as a waiver of the right to enforce such obligation at a later date.

19. Severability

If any provision of these Terms is declared null, invalid or unenforceable by a court of competent jurisdiction, such nullity shall not affect the validity of the other provisions, which shall remain in full force and effect. The parties shall endeavour, in good faith, to replace the invalidated provision with a valid provision having an economic and legal effect as close as possible to that of the invalidated provision.

20. Assignment

The User may not assign, transfer or delegate all or part of their rights or obligations under these Terms without the prior written consent of Rentila.

Rentila reserves the right to assign, transfer or delegate all or part of its rights or obligations under these Terms to any affiliated company or to any third party in the context of a restructuring, merger, acquisition or asset transfer. In such cases, Rentila shall inform Users by any written means (email, notification on the Software) within a reasonable timeframe. The User's rights under these Terms shall not be affected by such assignment.

21. Consultation of the Terms of Use

These Terms may be consulted free of charge at any time on the Rentila Software, in the "Terms of Use" or "Terms" section.

22. Modification and termination of our Services

Rentila may modify, add or remove Service features at any time in order to improve them or to adapt to technical or legal developments.

The User may stop using the Services at any time. Rentila may also terminate all or part of the Services or limit access to them, subject to compliance with applicable legal and contractual provisions.

The User remains the owner of the data they have stored via the Service and may, before the closure of their Account, request their export or backup, within the limits of the technical possibilities offered by the Software.

23. Additional information

For any questions relating to these Terms, the User may contact Rentila:

  • By email: contact@rentila.com
  • By post:
    Rentila LTD – Rentila
    119 Oboriste
    Sofia, 1505 BULGARIA

23.1. Applicable law and dispute resolution

These Terms are governed by Bulgarian law, subject to more favourable legal provisions of the law of the User's country of habitual residence if they are a consumer within the European Union.

In the event of a dispute relating to the application or interpretation of these Terms, the parties undertake to seek an amicable solution as a priority. To this end, the more diligent party shall send the other a written notification describing the subject of the dispute. The parties shall have a period of thirty (30) days from receipt of this notification to reach an amicable agreement.

Failing an amicable agreement within this period, the competent courts of Rentila's registered office (Sofia, Bulgaria) shall have sole jurisdiction, unless mandatory legal provisions provide otherwise.

For consumers residing in Europe, you may also use the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr or contact the competent Consumer Mediator, whose contact details may be provided upon request.

23.2. Governing language

These Terms are drafted in Bulgarian. In the event of translation into one or more other languages, only the Bulgarian version shall prevail in the event of any divergence in interpretation. This does not deprive the consumer of the protection afforded to him by the mandatory provisions of the law of the country of his habitual residence, including the right to rely on the version drafted in the language in which these Terms were provided to him.

Annex A – Data Processing Agreement (DPA)

This Data Processing Agreement (hereinafter the "DPA") forms an integral part of the Terms of Use of the Rentila Software and of the Privacy Policy. It governs the respective obligations and responsibilities of the parties with regard to the processing of personal data, in accordance with Regulation (EU) 2016/679 (GDPR).

By accepting the Terms, the Landlord accepts the terms of this DPA.

A.1. Definitions

The terms used in this DPA have the meaning given to them in the Terms and the Privacy Policy. In addition:

  • "Data Controller" refers to the Landlord who determines the purposes and means of the processing of personal data of their Tenants and prospective tenants via the Software.
  • "Data Processor" refers to Rentila ltd, which processes personal data on behalf of the Landlord in the context of the provision of the Services.
  • "Sub-processor" refers to any third party engaged by Rentila to process personal data on behalf of the Landlord.
  • "Landlord's Personal Data" refers to all personal data entered, imported or generated by the Landlord in the Software, including data relating to their Tenants, prospective tenants and any other data subject.
  • "Data Breach" refers to a breach of security leading to, whether accidentally or unlawfully, the destruction, loss, alteration, unauthorised disclosure of or unauthorised access to personal data.

A.2. Subject matter and duration

The purpose of this DPA is to define the conditions under which Rentila, as Data Processor, processes the Landlord's Personal Data on behalf of the Landlord, in their capacity as Data Controller.

This DPA enters into force on the date of acceptance of the Terms by the Landlord and remains in force for the entire duration of the contractual relationship between the parties. Confidentiality and data protection obligations survive the termination of the agreement.

A.3. Description of the processing

A.3.1. Nature and purpose of the processing

Rentila processes the Landlord's Personal Data for the following purposes:

  • Hosting, storage and organisation of data in the context of rental management.
  • Management of leases, contracts and rental documents.
  • Tracking of rent payments, charges and security deposits.
  • Communications between the Landlord and their Tenants via the Software.
  • Document generation (rent receipts, payment notices, correspondence, property inventories, etc.).
  • Where applicable, artificial intelligence-assisted features (document generation, information summarisation, writing assistance) in accordance with Article 7.2 of the Terms and Article 11 of the Privacy Policy.
  • Backup and archiving of data for the purpose of Service continuity.

A.3.2. Types of personal data processed

  • Identification data: surname, first name, date of birth, place of birth.
  • Contact details: postal address, email address, telephone number.
  • Property-related data: property address, description, photographs.
  • Contractual data: tenancy agreements, durations, conditions, security deposits.
  • Financial data: rent amounts, payment history, charges, rental income and expenses.
  • Documents: identity documents, proof of income, insurance certificates, property inventories, and any other document uploaded by the Landlord.
  • Communication data: messages exchanged via the Software between the Landlord and their Tenants.
  • Any other data voluntarily entered by the Landlord in the Software.

A.3.3. Categories of data subjects

  • Current Tenants of the Landlord.
  • Former Tenants of the Landlord.
  • Prospective tenants.
  • Guarantors and co-holders of tenancy agreements.
  • Any other person whose data is entered by the Landlord in the Software.

A.4. Obligations of Rentila (Data Processor)

In its capacity as Data Processor, Rentila undertakes to:

A.4.1. Processing on documented instructions

Rentila shall only process the Landlord's Personal Data on the Landlord's documented instructions. The Landlord's use of the Software and its features constitutes their instructions. If Rentila considers that an instruction constitutes a violation of the GDPR or any other applicable data protection provision, Rentila shall inform the Landlord without delay and suspend the execution of the relevant instruction until confirmation or amendment by the Landlord.

A.4.2. Confidentiality

Rentila ensures that persons authorised to process the Landlord's Personal Data:

  • are subject to an appropriate contractual obligation of confidentiality;
  • only process data to the extent necessary for the performance of their duties;
  • have received adequate training in personal data protection.

A.4.3. Security measures

Rentila implements appropriate technical and organisational measures to ensure a level of security appropriate to the risks, in accordance with Article 32 of the GDPR. These measures include in particular:

  • Encryption of data in transit (SSL/TLS 256-bit).
  • Storage of passwords in encrypted form.
  • Hosting of data with OVH, within the European Union.
  • Daily backups on separate servers, retained for a maximum period of twelve (12) months.
  • Strict data access controls (access limited to authorised personnel).
  • Provision of two-factor authentication (2FA) for Users.
  • Automatic detection of suspicious logins and unauthorised access attempts.
  • Automatic email notification in the event of changes to sensitive Account information.
  • Measures to detect and prevent unauthorised access and cyberattacks.
  • Encryption of communications with third-party providers (OpenAI, Google Gemini, Anthropic, Mistral AI, Stripe, etc.).

Rentila regularly evaluates and updates these measures to take into account evolving risks and best practices in security.

A.4.4. Sub-processing

The Landlord authorises Rentila to engage sub-processors for the performance of the Services, subject to compliance with the following conditions:

  • The list of current sub-processors is available in the Privacy Policy (Article 7).
  • In accordance with Article 28(2) of the GDPR, Rentila shall inform the Landlord of any planned addition or replacement of a sub-processor at least thirty (30) days before the effective implementation of the change, by written notification (email or notification in the Software).
  • The Landlord has this 30-day period to raise reasoned objections in writing. In the absence of any objection within this period, the new sub-processor shall be deemed accepted.
  • In the event of a legitimate objection by the Landlord and if no reasonable alternative solution is found, the Landlord may terminate their subscription without penalty, with effect from the date of implementation of the sub-processor change.
  • Rentila shall impose on each sub-processor, by contract, data protection obligations that are at least as protective as those set out in this DPA.
  • Rentila remains fully liable to the Landlord for the performance of the obligations of its sub-processors.

A.4.5. Assistance to the Landlord

Rentila shall assist the Landlord, insofar as possible and taking into account the nature of the processing:

  • Data subject rights: Rentila shall assist the Landlord in responding to requests for the exercise of data subject rights (access, rectification, erasure, portability, objection, restriction). If Rentila receives a request directly from a Tenant or another data subject, it shall inform the Landlord without undue delay and shall not act on the request without prior instructions from the Landlord.
  • Security and breaches: Rentila shall assist the Landlord in complying with their obligations under Articles 32 to 34 of the GDPR (security of processing, breach notification).
  • Impact assessments: Rentila shall provide the Landlord with reasonably necessary information for carrying out data protection impact assessments (DPIAs) under Article 35 of the GDPR, and for prior consultation with the supervisory authority under Article 36 of the GDPR.

A.4.6. Data breach notification

In the event of a Data Breach affecting the Landlord's Personal Data, Rentila undertakes to:

  • Notify the Landlord without undue delay and, insofar as possible, within a period not exceeding forty-eight (48) hours after becoming aware of the breach.
  • Provide the Landlord with all available information to enable them to fulfil their own notification obligations to the competent supervisory authority (within the 72-hour period provided for in Article 33 of the GDPR) and, where applicable, to data subjects (Article 34 of the GDPR).
  • Communicate at a minimum the following information: the nature of the breach (including, where possible, the categories and approximate number of data subjects and data records affected), the likely consequences of the breach, the measures taken or proposed to remedy the breach and mitigate its effects, and the point of contact at Rentila for further information.
  • Cooperate with the Landlord and take all reasonable measures to remedy the breach and limit its consequences.
  • Document the breach in an internal register in accordance with Article 33(5) of the GDPR.

A.5. Obligations of the Landlord (Data Controller)

In their capacity as Data Controller, the Landlord undertakes to:

  • Lawful basis: ensure that they have an appropriate lawful basis (contract, legal obligation, legitimate interest, consent) for the collection and processing of each category of personal data entered in the Software.
  • Information of data subjects: inform their Tenants, prospective tenants and any other data subjects of the processing of their personal data, including the use of Rentila as a data processor, the purposes of the processing, their rights and the arrangements for exercising those rights, in accordance with Articles 13 and 14 of the GDPR.
  • Lawfulness of instructions: ensure that the instructions given to Rentila (including through the use of the Software's features) comply with the GDPR and any applicable data protection legislation.
  • Management of rights requests: process and respond to requests for the exercise of rights made by data subjects (access, rectification, erasure, objection, portability, restriction) within the time limits provided for by the GDPR.
  • Breach notification: in the event of a Data Breach brought to their attention by Rentila, notify the competent supervisory authority and, where applicable, data subjects, within the time limits and under the conditions provided for by Articles 33 and 34 of the GDPR.
  • Data accuracy: ensure the accuracy and updating of the personal data entered in the Software.
  • Data minimisation: enter in the Software only personal data that is adequate, relevant and limited to what is necessary for the purposes of rental management.
  • Account access security: implement appropriate security measures to protect access to their Account, in accordance with Article 6.0.1 of the Terms. In particular, the Landlord undertakes to enable the two-factor authentication (2FA) provided by Rentila, to use a strong and unique password, and to respond without delay to security notifications sent by Rentila. The Landlord acknowledges that the security of their Tenants' personal data depends in part on the security of their own access to the Software, and that a failure to comply with this obligation may engage their liability as Data Controller within the meaning of the GDPR.
  • Access granted to third-party services: where the Landlord authorises a third-party service or tool to access its Account via the API, the MCP server or any other means of automated access (Article 7.4 of the Terms), to satisfy itself that it has a legal basis for the resulting disclosure of personal data, to enter into a contract with that third-party service complying with Article 28 GDPR, and to verify the conditions of any transfer of data outside the European Union. That third-party service acts as a processor of the Landlord and not as a sub-processor of Rentila.

A.6. International data transfers

The Landlord's Personal Data is primarily hosted within the European Union (OVH, France). Certain sub-processors may process data outside the European Economic Area (EEA), including:

  • OpenAI (United States) – transfers governed by standard contractual clauses (SCCs) and OpenAI's Data Processing Addendum.
  • Google Gemini (United States) – transfers governed by standard contractual clauses (SCCs) and Google's Cloud Data Processing Addendum.
  • Anthropic (United States) – transfers governed by standard contractual clauses (SCCs) and Anthropic's Data Processing Addendum.
  • PayPal (United States) – transfers governed by standard contractual clauses (SCCs).

The provider Mistral AI (Mistral AI SAS, France) processes the Data within the European Union. Where its own sub-processors process data outside the EEA, such transfers are governed by standard contractual clauses (SCCs).

For any data transfer outside the EEA, Rentila ensures that appropriate safeguards are in place in accordance with Chapter V of the GDPR (standard contractual clauses adopted by the European Commission, adequacy decisions where applicable, or any other compliant mechanism). The up-to-date list of sub-processors and their locations is available in the Privacy Policy (Article 7).

A.7. Fate of data upon termination

Upon termination of the contractual relationship between the Landlord and Rentila (cancellation, Account deletion, subscription expiry), Rentila undertakes to:

  • Data return: allow the Landlord to export their data from their Account before its closure, in a structured and commonly used format, within the limits of the technical capabilities offered by the Software.
  • Data deletion: after the closure of the Account and upon expiry of the applicable retention period (as described in the Privacy Policy, Article 4.2), delete the Landlord's Personal Data and destroy all existing copies, unless a legal obligation requires longer retention.
  • Confirmation: upon written request from the Landlord, Rentila shall confirm in writing that the data has been deleted or returned in accordance with the provisions of this article.

The Landlord is invited to export their data before any cancellation or Account closure. Rentila shall not be held liable for any loss of data resulting from the deletion of the Account if the Landlord has not carried out the prior export.

A.8. Right of audit

In accordance with Article 28(3)(h) of the GDPR, Rentila shall make available to the Landlord the information necessary to demonstrate compliance with its obligations under this DPA and shall allow for audits, including inspections.

Any audit request must be made in writing with reasonable notice. The audit shall be carried out at the Landlord's expense, with due respect for the confidentiality of other Users' data and without disproportionately disrupting Rentila's operations.

A.9. Liability

Each party is responsible for compliance with its obligations under this DPA and the GDPR.

Rentila's liability under this DPA is subject to the limitations of liability set out in Article 5.1 of the Terms.

The Landlord shall indemnify Rentila against any damage, loss, cost or expense directly resulting from the Landlord's breach of their obligations as Data Controller, including in the event of instructions that do not comply with the GDPR. This indemnification covers, in particular and without limitation, the consequences of unauthorised access to the Landlord's Account resulting from the Landlord's failure to comply with their security obligations (Article 6.0.1 of the Terms), such as failure to use two-factor authentication (2FA), the use of a weak or compromised password, or failure to respond to security notifications sent by Rentila. In such cases, the Landlord shall assume full liability towards data subjects (Tenants, prospective tenants) whose personal data may have been compromised as a result of their negligence.

A.10. Final provisions

This DPA is governed by the law applicable to the Terms (Bulgarian law, subject to mandatory provisions of the law of the country of residence of the Landlord who is a consumer within the European Union).

In the event of a conflict between the provisions of this DPA and those of the Terms or the Privacy Policy, the provisions of this DPA shall prevail with respect to all matters concerning the processing of personal data.

Any amendment to this DPA shall be communicated to Landlords under the conditions set out in Article 13 of the Terms (Amendment of the Terms of Use).

For any questions relating to this DPA, the Landlord may contact Rentila:

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